/ SHIPPING POLICY
Processing and Dispatch Time:
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Order Processing: Upon successful payment confirmation, orders are typically processed within 1 day.
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Custom Orders: For personalized or custom orders, additional processing time may be required. We will communicate the expected timeline for such orders upon confirmation.
Shipping Methods and Estimated Delivery Time:
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Available Methods: We offer a range of delivering options, including standard, expedited, and overnight shipping, based on your location and urgency.
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Delivery Times: Estimated delivery times vary depending on your location and the selected shipping method. Typically, domestic deliveries take between 1-2 days after dispatch. We appreciate your patience and will do our best to expedite all orders promptly.
/ RETURN POLICY
Perishable Nature: Due to the perishable nature of our product, we prioritize health and safety. For this reason, cookies cannot be returned for reasons other than being received in a damaged or spoiled condition.
Damaged/Spoiled Items: In the unfortunate event that your cookies arrive damaged or spoiled, please contact us immediately with accompanying images, and we will promptly assist you with a replacement or refund.
Returns and Exchanges
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Return Period: You have 24 hours from the date of receiving your order to report any issues with the condition of your cookies upon delivery.
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Condition of Items: Cookies must be reported as damaged or spoiled upon arrival to be eligible for a replacement or refund.
To report damaged or spoiled cookies, please contact our customer support team within the specified return period, providing details and accompanying images if possible.
/ PRIVACY POLICY
Personal Information: We collect personal information (name, address, email, phone number) when you place an order. This information is used solely for order processing, communication, and ensuring a smooth delivery experience.
Payment Information: Payment details (credit card numbers, etc.) are securely processed through trusted payment gateways and are not stored on our servers.
Data Security Measures
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Secure Transactions: We employ industry-standard encryption and security protocols to ensure the protection of your personal information during transactions.
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Data Access: Access to customer data is restricted to authorized personnel only, ensuring confidentiality and preventing unauthorized access.
Information Sharing and Disclosure
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Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to external parties except for the purpose of order fulfillment (e.g., sharing shipping information with carriers).
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Use of Cookies: Our website may utilize cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content.
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Opt-In Policy: With your explicit consent, we may send you promotional emails or newsletters about new products, special offers, or updates. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails.
/ PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- e-Wallet